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Apollo Flex Rates - Frequently Asked Questions
What are Flex Rates?
Flex Rates allows us to offer flexible pricing, which gives you the opportunity to secure the best possible rental rate. The Flex Rates are based on a very simple system of supply and demand. So when there are a large number of vehicles available for hire from a particular branch then the rental rate is lower. This way you can benefit from the lower rates offered. Generally, this means that the earlier you book the cheaper the rate! There will also be great Standby Rates!
How does the Flex system work?
'Flex Rates' will be emailed out every Friday and will be valid from each following Monday through to Sunday inclusive. Select the required vehicle from the vehicle menu (left) and then use the 2-digit code to work out the current Flex rate.
How do you know which rate applies to your trip?
Simply check out the Flex Table. The rate applicable for the entire duration of the trip is determined by the pick-up date.
What happens if there is an amendment to the booking?
The Flex rate that applies is always based on the date that the booking is made. Once booked you have secured this Flex level. Any amendments subsequently made to the original booking will be treated as a cancellation and then as a new booking. Therefore, the Flex rate that applies during the week the amendments are made will then be charged. There are no exceptions to this rule.
If a customer wishes to extend the rental after the pick up date then the original GROSS daily rate will be applied. No commission will be paid on rental extension after pick up date.
Flex Options?
From time to time we have the need to move vehicles from one location to another and therefore can offer better rates for certain movements. All applicable Flex Options will be included at the bottom of the Flex Rate Page.
Other Apollo Rates?
Flex Rates are completely separate to any other rate or special you may have. Flex Rates do not replace these other rates or specials, rather Flex Rates offer you another choice. Flex Rates only apply to new bookings - Apollo will not accept any cancellations of Standard Rate Bookings and that are then re-booked using Flex Rates.
Weekly Changes?
Any changes to the prior week's Flex Rates grid will be marked in yellow on the spreadsheet.
Status Column?
Free sale applies for bookings picking up during weeks marked "Sell". All free sale bookings must be reported to Apollo within 24 hours.
During status "Request" all reservations must be requested.
Please note no group bookings (more than two vehicles under one reservation) and no bookings picking up in Broome or Townsville are to be made on a free sale allocation. These are to be made on a request basis.
All car types (Economy, Compact, Medium) are on free sale, provided the booking is made with Apollo at least 31 days before pick-up.
Australia Campers
Flex Matrix
The flex level is 2 digits. The first digit corresponds with the letters on the left hand side column of the matrix, the second digit corresponds with the number on the top row of the matrix.
- All Flex Rates are NET and rental days are calculated per calendar day
- Rates are in Australia dollars and include 10% Goods and Services Tax
- Rates exclude one way fees (if applicable), Location Surcharges, all Liability Reduction Options and Extras
- Standard Apollo Terms and Conditions apply
- Rates are subject to change without notice
Long Term Discounts
- Rentals 21 - 34 days: 8% off Flex Rates
- Rentals 35+ days: 15% off Flex Rates
• These discounts do not apply to the Inclusive component
• Multiple rentals are eligible for the long-term discount
• There are no further long-term discounts available on Flex Rates
Australia Cars
Flex Matrix
The flex level is 2 digits. The first digit corresponds with the letters on the left hand side column of the matrix, the second digit corresponds with the number on the top row of the matrix.
- All Flex Rates are NET and rental days are calculated on 24hr periods
- Rates are in Australian dollars and include 10% Goods and Services Tax
- Rates exclude one way fees (if applicable), Location Surcharges, all Liability Reduction Options and Extras
- Standard Apollo Terms and Conditions apply
- Rates are subject to change without notice
Long Term Discounts
2wd Cars
- 10-13 days – 5% off above rates
- 14-20 days - 10% off above rates
- 21+ days – 15% off above rates
4wd Cars
- 21-34 days – 15% off above rates
- 35+ days – 20% off above rates
• These discounts do not apply to the Inclusive component
• Multiple rentals are eligible for the long-term discount
• There are no further long-term discounts available on Flex Rates
New Zealand Campers
Flex Matrix
The flex level is 2 digits. The first digit corresponds with the letters on the left hand side column of the matrix, the second digit corresponds with the number on the top row of the matrix. The applicable flex rate is the rate where the 2 digits meet.
- All Flex Rates are NET and rental days are calculated per calendar day
- Rates are in New Zealand dollars and include 12.5% Goods and Services Tax
- Rates exclude one way fees (if applicable), Location Surcharges, all Liability Reduction Options and Extras
- Standard Apollo Terms and Conditions apply
- Rates are subject to change without notice
Long Term Discounts
- 21-34 days – 5% off above rates
- 35+ days - 10% off above rates
• These discounts do not apply to the Inclusive component
• Multiple rentals are eligible for the long-term discount
• There are no further long-term discounts available on Flex Rates
New Zealand Cars
Flex Matrix
The flex level is 2 digits. The first digit corresponds with the letters on the left hand side column of the matrix, the second digit corresponds with the number on the top row of the matrix.
- All Flex Rates are NET and rental days are calculated on 24hr periods
- Rates are in New Zealand dollars and include 12.5% Goods and Services Tax
- Rates exclude one way fees (if applicable), Location Surcharges, all Liability Reduction Options and Extras
- Standard Apollo Terms and Conditions apply
- Rates are subject to change without notice
Long Term Discounts
- 10-13 days – 5% off above rates
- 14-20 days - 10% off above rates
- 21+ days – 15% off above rates
• These discounts do not apply to the Inclusive component
• Multiple rentals are eligible for the long-term discount
• There are no further long-term discounts available on Flex Rates
American Campers
Flex Matrix
The flex level is 2 digits. The first digit corresponds with the letters on the left hand side column of the matrix, the second digit corresponds with the number on the top row of the matrix. The applicable flex rate is the rate where the 2 digits meet.
- All Flex Rates are NET and rental days are calculated per calendar day
- Rates are in US dollars.
- Rates exclude Liability Reduction Option (VIP Coverage), all optional extras and administration fees.
- Standard Apollo and Conditions apply
- Rates are subject to change without notice
Long Term Discounts
- 21+ days – 3% off above rates
• These discounts do not apply to the Inclusive component
• Multiple rentals are eligible for the long-term discount
• There are no further long-term discounts available on Flex Rates
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